The Advantages of Cloud Based VoIP
Businesses are taking advantage of the new wave of cloud-based communication systems. These cloud-based VoIP can bring greater efficiencies to your office, but you will have to evaluate whether VoIP works well with your organization. Here are few VoIP advantages and disadvantages of cloud-based :
- Universal Access: One of the best features of VoIP is that it is accessible anywhere in the world as long as you connect through broadband. This means that your organization can access their VoIP anywhere, regardless of whether they are at the office or not.
- Lower Upfront Costs: There are no infrastructural costs with VoIP because it is not located on-premises. The only equipment that you will need are the VoIP phones and a routing kit.
- Outsourced Management: Your VoIP system will be managed by a third-party; lowering costs; and requiring less expenditure and oversight from your own organization.
- Easily Expandable: Unlike an in-house system, there are no restrictions on the number of people that can be added, and adding additional users is easy and requires less time than a traditional phone system.
The Disadvantages of VoIP
- Security Issues: Because VoIP is remotely managed and accessed, there can be issues if the third-party has a weak security network or if their network is accessed via a wireless connection.
- “Just Renting”: Most owners like the freedom of not having to maintain a VoIP infrastructure, but for others, it may be an area of concern. You will have to determine which is better for your organization.
- Reliance on a third party: Although this means you will have less control over the workings of your VoIP system, you will not be held responsible when something goes wrong or needs troubleshooting.
These advantages and disadvantages can highlight whether a VoIP system is a good answer to your business needs; you will need to decide if VoIP ownership is necessary based on costs, ownership-level, and control over the system. A small business may experience greater benefits as they do not have an in-house IT department. Larger businesses may want to retain more control over their communications systems.
A quality Managed Services Provider (“MSP”) will be able to address security concerns for your organization, ensuring that your Wi-Fi system is updated and that your data is protected by authentication and verification best practices.
Regardless of whether you decided upon on-site VoIP or cloud-based VoIP, the technology is a proven value-add to any organization, simplifying communications and streamlining efficiency.