Blog

June 22, 2017 Posted By : Telx Telecom

Everything You Need to Know About Switching to VoIP

Switching from old-style landlines to new Voice over Internet Protocol (VoIP) phones can save money and modernize your business communications. There’s no doubt that traditional phone services are better value now than in the bad old days when we had very limited competition. However, you may be able to get an even better deal with a service that uses VoIP (Voice over Internet Protocol) technology. Once an exotic service for techies, VoIP is now a mainstream way of cutting communications costs. How much you save depends on your call destinations, times and frequency, but it can be significant. VoIP depends on broadband, so you need to factor in that cost, too. However, VoIP-plus...
May 30, 2017 Posted By : Liam Beliveau

Improve Your Business Productivity with VoIP

2017 has exploded with new technology. With so many new types of tech clamoring for attention, it can be challenging for IT service providers to decide where to put their attention. Yet, upgrading one of the most customer-oriented technologies available doesn’t seem to be a high priority. Why is that? Your phone system is one of the most important technologies that your business has, specifically, your VoIP (Voice over Internet Protocol) system. Although this technology has been around for many years, it’s surprising how many organizations have not fully transitioned from their traditional analog phone system to VoIP technology. Beyond the price paid for lost business...
May 25, 2017 Posted By : Liam Beliveau

Should Businesses Still Invest in Office Phones?

As VoIP stormed onto the small business scene nearly a decade ago, many businesses wanted to capitalize on the emerging trend. The only problem with doing so is that early VoIP technology did not include advanced call forwarding and “Follow-me” features. Newcomers made expensive outlays for new handsets that seem far less necessary today. So, is VoIP right for my office? Consider the following points before deciding whether or not to purchase office handsets: How often would employees answer work numbers from their mobile devices if you purchase office handsets? Although call forwarding and follow-me features are convenient, it doesn’t mean you should use them exclusively. If...
May 11, 2017 Posted By : Liam Beliveau

How to Successfully Prevent VoIP Eavesdropping

With the recent spate of cyber-attacks via Voice-over-Internet-Protocol (VoIP) eavesdropping, the safety of your communication systems is at risk. With the surge in cybercrime, it is never too late to take precautions to protect your VoIP phone systems. Consider these strategies to stay ahead of an attack: 1. Never deploy with default configurations Everyone wants to get things rolling as quickly as possible, but this can result in VoIP phones being deployed with their default configurations. This is not a good idea because a cybercriminal can search vendor documentation. Depending on your VoIP solution, you should have the option of changing default handset configurations. Otherwise, ...
April 3, 2017 Posted By : Liam Beliveau

Online video chat the latest in customer service trends

More companies will launch online video chat as a customer service platform by 2018. Businesses know that happy customers translate into successful, repeat business.  The eventual integration of online video chat as a frequent service platform will make customer satisfaction levels increase, and businesses that implement them now will stand to benefit the most. Unlike other customer service platforms such as phone, online chat, social media, and email, online video chat is highly personal and interactive. This in and of itself will create a greater sense of professionalism and efficiency within a conversation. This is not to say that less visual modes of communication are less...
March 27, 2017 Posted By : Liam Beliveau

Instant Messaging is the Future of Business Communication

Instant messaging (IM) is ubiquitous today and a primary means of business communication. The younger member of today’s workforce grew up with IM, but even more experienced professionals use different types of IM constantly. If you don’t believe me, ask yourself when was the last time you sent or received a text, used Skype for Business, Slack, HipChat, Trillian, or any of the range of other choices available on your smartphone, tablet, or computer. The Benefits of Instant Business Communications Think about the IM tools you use every day that help drive sales: smartphones, unified communications (UC) with Slack or HipChat, Skype four Business, Web Real-Time Communication, and a...
August 3, 2016 Posted By : Telx Telecom

Digital vs. Analog Phones

Traditional telephone service has dominated communication for over a century. It’s relatively dependable, easily available, and hasn’t changed in years. Recently we have observed a shift toward digital transmission. This shift can be attributed to improvement in digital technology, the explosion of global commerce, and increased demands for comprehensive business communications. (more…)
March 31, 2016 Posted By : Avi Vaknin

VoIP – Its Uses & Functions

Voice over Internet Protocol belongs to a class of internet protocol that enables its user to employ the Internet not only for the purpose of transmission of data but also for conveying the voice information over the same server. For using such type of protocol the equipment that is brought into use is IP telephony. VoIP is progressively being implemented in all sizes of organizations as it facilitates reduction in overall expenses and assists in enhancing productivity. VoIP is defined as an evolving system that represents the advancement in the field of technology. These type of telephone systems are mainly used for business purposes, to replace the traditional way of communication....
March 17, 2016 Posted By : Liam Beliveau

The Advantages of Cloud Based VoIP

Businesses are taking advantage of the new wave of cloud-based communication systems. These cloud-based VoIP can bring greater efficiencies to your office, but you will have to evaluate whether VoIP works well with your organization. Here are a few of the advantages and disadvantages of cloud-based VoIP: (more…)
February 24, 2016 Posted By : Avi Vaknin

How Good Is VoIP for Small Businesses?

Need of VOIP for Small Businesses: Voice over internet protocol also termed as VOIP is the fastest growing communication or phone system technology that permits the user to make calls using the internet connection instead of using the traditional telephony system, which involve the conversion of the voice information that is in analog form into the small packet carrying the same message in digital form. (more…)