Customer Service Representative  

Telx Telecom, a major telecommunications company is looking for Customer Service Representatives. Headquartered in Cooper City, FL with a staff of 70+ employees, we are a rapidly growing, leading edge company. Our services include local, long distance, T-1’s, PRI’s and VoIP. This individual should be energetic, motivated and thrive on providing customer satisfaction with every call they receive..

• First line of communication between Telx Telecom and its customers
• Provide problem resolution via the telephone
• Resolve customer problems on the first call
• Open trouble tickets using the correct internal system
• Communicate problems for internal resolution
• Communicate problems for internal resolution
• Escalate problem to technical group
• Must provide excellent customer care
• Achieve a high level of customer satisfaction
• Other related responsibilities as assigned by the Customer Service Manager
• Follow-Up with customer to verify final resolution

• Excellent telephone skills
• Ability to talk with customers and thin analytically
• Strong problem solving skills
• Ability to work holidays
• Knowledge of DSL and T-1 fundamentals
• Ability to learn complex technical information quickly
• Excellent written and oral communications skills
• Ability to work and excel in a fast paced environment

Telx Telecom is a dynamic growing telecommunication company headquartered in South Florida. This is an outstanding opportunity for the right individual to join a rapidly growing South Florida company. Telx Telecom offers a comprehensive compensation plan, including 401k, health insurance, cafeteria plan, and more.

For Immediate consideration please email a copy of your resume including salary history to HR@telxtelecom.com