Customer Retention Specialist

Customer Retention Specialist

Summary: The goal of the Customer Retention Specialist is to ensure that the existing customer base is maintained, protected and grown by renewing and extending contracts, as well as up selling additional services, which includes:

Primary Duties and Responsibilities include the following. Other duties may be assigned.

Acts as the liaison between customers and Telx Telecom to ensure customer retention via contract renewal
Extend the life and value of the existing contracts
Prevent customers from taking their business to other carriers
Promote new and existing product offerings /li>
Explain product features and benefits in an attempt to up sell
Attempt to save disconnect requests
Escalate problem to technical group
Must be able to visit customers as needed
Work closely with the Marketing department to achieve an effective customer communication line

Skills:

Strong selling skills
Strong problem-solving skills
Willingness to quickly learn technical information via training sessions
Excellent written and oral communication skills in both, English and Spanish
Ability to work and excel in a fast-paced environment /li>
Proficient in Microsoft Word, Excel and Outlook
Time Management Skills

Telx Telecom is a dynamic growing telecommunication company headquartered in South Florida. This is an outstanding opportunity for the right individual to join a rapidly growing South Florida company. Telx Telecom offers a comprehensive compensation plan, including 401k, health insurance, cafeteria plan, and more.

For Immediate consideration please email a copy of your resume including salary history to HR@telxtelecom.com