May 30, 2017 Posted By : Liam Beliveau

Improve Your Business Productivity with VoIP

2017 has exploded with new technology. With so many new types of tech clamoring for attention, it can be challenging for IT service providers to decide where to put their attention. Yet, upgrading one of the most customer-oriented technologies available doesn’t seem to be a high priority. Why is that? Your phone system is one of the most important technologies that your business has, specifically, your VoIP (Voice over Internet Protocol) system. Although this technology has been around for many years, it’s surprising how many organizations have not fully transitioned from their traditional analog phone system to VoIP technology. Beyond the price paid for lost business...
May 25, 2017 Posted By : Liam Beliveau

Should Businesses Still Invest in Office Phones?

As VoIP stormed onto the small business scene nearly a decade ago, many businesses wanted to capitalize on the emerging trend. The only problem with doing so is that early VoIP technology did not include advanced call forwarding and “Follow-me” features. Newcomers made expensive outlays for new handsets that seem far less necessary today. So, is VoIP right for my office? Consider the following points before deciding whether or not to purchase office Phones: How often would employees answer work numbers from their mobile devices if you purchase office handsets? Although call forwarding and follow-me features are convenient, it doesn’t mean you should use them exclusively. If...
May 11, 2017 Posted By : Liam Beliveau

How to Successfully Prevent VoIP Eavesdropping

With the recent spate of cyber-attacks via Voice-over-Internet-Protocol (VoIP) eavesdropping, the safety of your communication systems is at risk. With the surge in cybercrime, it is never too late to take precautions to protect your VoIP phone systems. Consider these strategies to stay ahead of an attack: 1. Never deploy with default configurations Everyone wants to get things rolling as quickly as possible, but this can result in VoIP phones being deployed with their default configurations. This is not a good idea because a cybercriminal can search vendor documentation. Depending on your VoIP solution, you should have the option of changing default handset configurations. Otherwise, ...
April 3, 2017 Posted By : Liam Beliveau

Online video chat the latest in customer service trends

More companies will launch online video chat as a customer service platform by 2018. Businesses know that happy customers translate into successful, repeat business.  The eventual integration of online video chat as a frequent service platform will make customer satisfaction levels increase, and businesses that implement them now will stand to benefit the most. Unlike other customer service platforms such as phone, online chat, social media, and email, online video chat is highly personal and interactive. This in and of itself will create a greater sense of professionalism and efficiency within a conversation. This is not to say that less visual modes of communication are less...
March 27, 2017 Posted By : Liam Beliveau

Instant Messaging is the Future of Business Communication

Instant messaging (IM) is ubiquitous today and a primary means of business communication. The younger member of today’s workforce grew up with IM, but even more experienced professionals use different types of IM constantly. If you don’t believe me, ask yourself when was the last time you sent or received a text, used Skype for Business, Slack, HipChat, Trillian, or any of the range of other choices available on your smartphone, tablet, or computer. The Benefits of Instant Business Communications Think about the IM tools you use every day that help drive sales: smartphones, unified communications (UC) with Slack or HipChat, Skype four Business, Web Real-Time Communication, and a...
February 17, 2016 Posted By : Liam Beliveau

iPhone Backdoor: Good or Bad?

The internet has been abuzz today with news that Apple is opposing the FBI’s request to hack into the San Bernardino terrorist’s iPhone. Citing unprecedented security risks, Tim Cook, CEO of Apple, thought that such a move could undermine security for existing Apple customers, and the digital world at large. As it stands now, the iPhone’s encryption key can only be bypassed by the user or anyone who knows the password to the device. If the FBI’s request is granted and an iPhone backdoor is developed, cybercriminals and hackers would get easier access to iPhones in general. “The government is asking Apple to hack our own users and undermine decades of security...
February 10, 2016 Posted By : Telx Telecom

Business Essentials: Clear Communication

The success of any business is proportional to their ability to satisfy their customers. Every business relationship is built on a certain level of trust, and bad communication tends to snowball, wearing down hard earned trust between businesses and consumers. (more…)
January 13, 2016 Posted By : Telx Telecom

What’s New in 2016?

More and more people are turning to VoIP phone service. And why not? It's practical and versatile for single users up to large enterprises and call centers to large corporations. Unlike traditional phone service, VoIP trends are constantly evolving, adapting to the changing landscape of today's very connected and very mobile workforce. (more…)
December 16, 2015 Posted By : Avi Vaknin

2016: Communication trends to be aware of

Business communications has taken an exciting developmental trend for 2016. With mobile technology, cloud services, and 4G LTE cellular network that easily support streaming video, business communication has evolved beyond office phones, emails, and letters. (more…)
November 25, 2015 Posted By : Liam Beliveau

A Guide to VoIP Jargon

If you’re just starting to look into business phone systems, it is understandable if you are confused by all the terminology floating around. The good news is that is fairly simple to explain. Here are some of the most commonly used terms in VoIP Jargon: (more…)