More and more people are turning to VoIP phone service. And why not? It’s practical and versatile for single users up to large enterprises and call centers to large corporations. Unlike traditional phone service, VoIP trends are constantly evolving, adapting to the changing landscape of today’s very connected and very mobile workforce.
Here are the top enterprise VoIP trends you need to watch in 2016 to keep your business ahead of the curve:
VoIP ability to integrate with other cloud platforms like a company’s CRM, office productivity, and other back-office applications is gaining this year. Small to mid-size businesses are increasingly getting exposure to VoIP through cloud-based productivity suites such as Google Apps or Office 365. These products act as gateways to full-scale VoIP solutions.
The world we live in is increasingly driven by sensor technology or internet of things (IoT) tech. Enterprise companies and property management systems are looking for ways to save energy and reduce cost. West IPC predicts that, in 2016, there will be an increased degree of connectivity between VoIP devices and IoT technology. Workers could begin adjusting the lighting and temperature, and connecting their VoIP numbers to a handset, all from a handheld device.
VoIP move to the cloud supports various back-end analytics management programs. Back-end analytics provide customers with better control and information about their VoIP communications so that they can better compete in the market.
Transitioning to a cloud-based PBX frees businesses from many of the maintenance and cost issues inherent with an on-premises PBX system. Hosted PBX Gaining Popularity in 2016? These 5 Signs say “Yes!” by Sheldon Smith talks about the popularity of PBX in 2016. Smith suggests that Hosted PBX will be a dominant VoIP trend in the coming years because of the business features that cloud VoIP providers can enable for their customers using a range of pricing models.
Soon, business desk phone will become obsolete as corporate-owned personally enabled and Bring Your Own Device (BYOD) mobile devices are subsuming the role as the business user’s primary handset. With an increase in distant and remote workers, expect to see this trend gain traction in the next decade.
As mobile-first, BYOD, and geographically dispersed teams for communications and collaboration continue to increase, expect to see a convergence of VoIP and UC to support this trend.
With businesses looking to cut costs and personnel looking for more ways to work outside the office environment, VoIP has become instrumental. With VoIP’s ability to connect remotely, workers do not have to be in the office all the time and businesses can contract out work instead of paying for full-time employees.
For all business needs today, VoIP is a scalable communications system that can offer advantages to any size organization. Contact Telx to see how your communication needs can be satisfied with an IP phone system.
