TelxTelecom Voice Over Ip

Everything You Need to Know About Switching to VoIP

Switching from old-style landlines to new Voice over Internet Protocol (VoIP) phones can save money and modernize your business communications.

There’s no doubt that traditional phone services are better value now than in the bad old days when we had very limited competition. However, you may be able to get an even better deal with a service that uses VoIP (Voice over Internet Protocol) technology.

Once an exotic service for techies, VoIP is now a mainstream way of cutting communications costs. How much you save depends on your call destinations, times and frequency, but it can be significant.

VoIP depends on broadband, so you need to factor in that cost, too. However, VoIP-plus broadband bundles generally cost less or offer more value, than comparable bundles with traditional public switched telephone network (PSTN) technology.

High-end features on a budget

VoIP isn’t just about cost savings; it can also modernize your business’s communications. VoIP works by converting analog audio signals into digital data that can be transmitted over the internet, and that digital technology means you can use software to add more flexibility and functions to your calls.

As a result, Business VoIP services can offer advanced features that were previously only affordable in large organizations. These features can improve your business’s productivity and customer service, and may include:

  • Voicemail, with the ability to forward messages to your email
  • Selective diversion, allowing you to route out-of-hours calls to whoever is on call, for example.
  • Auto attendant, a voice menu that can make it quicker for customers to reach the right person
  • Hunt groups, where calls to, say, a sales number can be automatically routed to ream members sequentially, increasing the chances of the caller reaching a person rather than an answering machine

Multi-line options

Most business VoIP plans make it easy to add phone numbers and lines. This type of service is sometimes known as virtual private branch exchange (PBX) because it replaces a traditional on-site PBX.

Note that business VoIP plans often offer more phone numbers than lines, due to the assumption that only a certain proportion of phone numbers are used at the one time.

However, this isn’t the only option for businesses wanting to move to digital telephony. Larger businesses that want to keep equipment on site can do so with an IP PBX, or they can outsource it with a hosted IP PBX.

A technology called “session initiation protocol (“SIP”) trunking” is also gaining momentum. Used with VoIP, SIP trunking allows larger organizations to gain the benefits of IP telephony with an existing phone system.

Systems such as Cisco’s UC solutions or Microsoft Skype for Business (or Lync) integrate voice calls, video conferencing, online meetings and other tools into the one application.

If you are interested in Business VOIP in Miami or South Florida, contact us today. Call 305-615-1066 for more information.

Telx Telecom offers premier Hosted PBX services for companies in Aventura, Miami Beach, Brickell, Miami Gardens, Fort Lauderdale, West Palm Beach, and more.