The ring group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where a member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group: Main Account, Sub Accounts, SIP URI’s, Call Forwarding.
Why use Ring Groups? Aside from the ease in which incoming callers can be identified, You can also select which voicemail should be used by the system in case none of the members answer the call. The limit of members in Ring Group is 12: Up to 8 (SIP. IAX2, oe SIP URI) members and up to 4 call forward entries per each Ring Group.
Caller Announcement: This setting is optional. You can select the default announcement or one of your own recordings to be played to the caller before sending the call to the Ring Group. Please note if a Recording is selected, the call will start being charged immediately even before a member answers.
Music On Hold: This setting is also optional. The caller will hear the selected music while the members of the Ring Group are dialed. If set to ‘No music’, the caller will hear the normal ringing. Please note if the Music on Hold is set to “Yes”, the call will start being charged immediately even before a member answers.
Language: Here you can select the language used for the “Default Announcement” recording selected in the Caller Announcement section presented to the Caller and the “Press One to take the Call” recording presented to the Callee. You have the choice between English, French and Spanish.
Members: Here you can select the members of the ring group. Your account currently has a Ring Group restriction limit of up to 8 SIP, IAX2 or SIP URI members and/or up to 4 Call Forwarding entries, for a total of 12 possible members per Ring Group entry. You can set individual Ring Times for every member of your Ring Group as well as configure every member for Answer Confirmation by making them press the key “1” to take the call.
Voicemail: Optionally, you can select a Voicemail for this ring group that will override the default DID Voicemail.
Finally, just hit the Create button and you will be done creating your entry. Please keep your Ring Groups up to date by removing inactive members.
