July 16, 2015 Posted By : Avi Vaknin
5 Top Ways SIP Trunking
Telecommunications is evolving, with new technologies increasing efficiency and reducing capital expenditure. One of these new developments is in SIP trunking. SIP Trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities. For larger companies with multiple locations, centralized SIP Trunking designs can result in a reduction of spending for trunks and a decrease in spending, according to Gartner....
July 6, 2015 Posted By : Avi Vaknin
Internet Phone Service for Small & MidSize Businesses in Miami
Initially, one of the major concerns in the deployment of an Internet phone service was the reliability and predictability of the call’s quality. VoIP was found to work perfectly on Local Area Networks (LAN) when all the phones, software or physical, shared the same wire and had little or no competition for bandwidth. However when making long distance calls across a Wide Area Network (WAN) things became far more unpredictable. Just like data applications running Client/Server models that required timely responses, VoIP was finding that IP’s inherent strength, its inbuilt robustness and error detection and correction techniques, made it ironically unsuitable for voice. IP would have to...
June 10, 2015 Posted By : Avi Vaknin
What is a Hosted PBX?
Private Branch Exchange (PBX) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines.
The hosted PBX is a cooperative level telephony system that connects business offices in the same way a traditional phone system does for a fraction of the cost. Thousand of the businesses are moving the technology out of their offices and into the cloud. All the web hosting companies whether small sized or large sized understand the importance of the hosted PBX.
There has been a shift from the PBX to the hosted PBX system as the former one required the payment for the PBX service...
June 3, 2015 Posted By : Avi Vaknin
Hosted PBX Saves Lives
Hospitals are busy places, having to simultaneously cater to multiple demands. People often call a hospital for different reasons: to request an ambulance, emergency needs/consult, check-up reports, scheduling appointments, advice, and many other reasons. Doctors serve their patients 24x7.
When most people are in an emergency situation, their first instinct is to call the hospital. If hospitals are getting overwhelmed with calls while on a traditional switchboard system, then people that need immediate attention will have to wait, potentially causing an unpleasant scenario. (more…)
April 3, 2015 Posted By : Telx Telecom
How VoIP Can Revolutionize Call Center Productivity
VoIP isn’t just for cheaper calls anymore. VoIP comes with a host of features that help your agents increase their quality and efficiency – two aspects that greatly affect your bottom line.
VoIP is great for businesses that have multiple locations or several buildings, as it can be scaled to the level of functionality needed. Not only does VoIP increase worker efficiency, it is an invaluable tool for call center management. With the ability to record call center agents, management will be better equipped to measure compliance, resolve conflict and evaluate training effectiveness. (more…)
February 9, 2015 Posted By : Telx Telecom
What is SIP Trunking?
SIP trunking is a VoIP service that uses session initiation protocol (SIP), the switching technology used in VoIP telephone systems, to allow users to initiate and receive communications and services between connected facilities, as long as there is a sufficient bandwidth available.
To illustrate, imagine a call center. Let's say that our hypothetical call center needs to be able to make/receive X amount of concurrent calls during peak season. Using a traditional phone system, the center would have to determine that peak rate and then install the requisite number of T1 lines and channels to accommodate that volume, based on the primary rate interface (PRI).
Now, if that call center...
January 22, 2015 Posted By : Telx Telecom
Soundstation IP 6000 Business Conference Call Phone Review
Soundstation IP 6000 Business Conference Phone is a premium IP conference phone that is designed for midsize rooms.
We scoured the web for reviews, and here is what we found:
The Soundstation IP 6000 is a fantastic conference phone that delivers excellent audio performance. We’ve been using it ourselves for the past couple of years, and I’m convinced that it would make a great addition to any medium sized conference room.
Read More: http://www.onsip.com/voip-phone-reviews/polycom-soundstation-ip-6000
For all conference calls, it delivers advanced audio performance that far exceeds previous generations of conference phones.
Hosted PBX allows small and...
December 30, 2014 Posted By : Telx Telecom
Polycom VVX 1500 Video Phone Review
Video calling is here to stay. Polycom's VVS 1500 Business media phone combines advanced IP telephony, video and business applications into one easy to use productivity tool for busy executives and professionals.
We scoured the web for reviews on the VVS 1500, and here is what we found:
"The Polycom VVX 1500 combines all the highs from the enterprise phones in the Soundpoint series with one of the best touch screen LCDs we've tested on a VoIP phone and an impressive range of video interoperability opportunities."
Read more: http://www.onsip.com/voip-phone-reviews/polycom-vvx-1500
Face-to-face contact can add layers of sincerity and meaning to...
December 18, 2014 Posted By : Telx Telecom
What is Voice over Internet Protocol?
Voice over Internet Protocol (VoIP) is a technology for communicating using “Internet protocol” instead of traditional analog systems. Some VoIP phone services need only a regular phone connection, while others allow telephone calls to be made using an Internet connection instead. Some VoIP services may only allow calls to be made to other people using the same service, but others may allow calls to be made to any telephone number—including local, long distance, wireless, and international numbers. (more…)
December 10, 2014 Posted By : Telx Telecom
How to Choose Your Company’s Hold Music
Since hold music first came around in 1962, when a loose wire started transmitting radio signals into the dead air between call transfers, it has been a staple of American business. Getting put on hold is inevitable. Customer frustration, however, can be mitigated with carefully choosen recorded messages, trivia, and of course, music. (more…)