September 2, 2015 Posted By : Avi Vaknin

Calling From Cloud Nine – Cloud Based PBX hosting

The wide availability and eventual affordability of mobile phones revolutionized business towards the end of the last century. But unless business owners were prepared to pay the high charges for roaming, or deal with the inconvenience of buying new SIM cards for every international location they needed to travel to, the convenience of mobile phones was limited to being within a given regional network. (more…)
August 26, 2015 Posted By : Avi Vaknin

Ring Groups

The ring group feature allows you to have incoming calls to be redirected to different destinations that are included in your Ring Group, where a member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call. You can add various types of members to a ring group: Main Account, Sub Accounts, SIP URI’s, Call Forwarding. Why use Ring Groups? Aside from the ease in which incoming callers can be identified, You can also select which voicemail should be used by the system in case none of the members answer the call. The limit of members in Ring Group is 12: Up to 8 (SIP....
August 5, 2015 Posted By : Avi Vaknin

Top 6 Best VoIP Phones for Business

Before buying a business phone system, there are a few things that are important to figure out related to VoIP Phones for Business: What kind of phone system do you need? Does your office need physical telephones or will a virtual phone service suffice? If your business needs actual phones, what kind of service do you want? You will need to choose between a traditional landline telephone service or a system that runs over the internet (Voice over Internet Protocol) If you select VoIP, do you want a self-hosted (at your office) or cloud-based (managed offsite). Which is the best phone system for me? Here is our overview of the very Best VoIP Phones for Business available in...
July 29, 2015 Posted By : Liam Beliveau

Skype for Business Communication

Running a business means that you are constantly looking for ways to reduce expenditures and maximize profit. How can you stay ahead of the competition? Is Skype for Business the Solution? (more…)
July 21, 2015 Posted By : Avi Vaknin

Bluetooth Enabled Technology

Bluetooth has been around for about 15 years. Named after Denmark’s King Harald “Bluetooth” Blatand, who reigned in the 10th Century AD, it is a technology that is rapidly gaining in importance, connecting devices and simplifying everyday tasks; from hands-free calling, to streaming live music, Bluetooth will soon be in nearly every device. (more…)
July 16, 2015 Posted By : Avi Vaknin

5 Top Ways SIP Trunking
Improves Productivity

Telecommunications is evolving, with new technologies increasing efficiency and reducing capital expenditure. One of these new developments is in SIP trunking. SIP Trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities. For larger companies with multiple locations, centralized SIP Trunking designs can result in a reduction of spending for trunks and a decrease in spending, according to Gartner....
July 6, 2015 Posted By : Avi Vaknin

Internet Phone Service for Small & MidSize Businesses in Miami

Initially, one of the major concerns in the deployment of an Internet phone service was the reliability and predictability of the call’s quality. VoIP was found to work perfectly on Local Area Networks (LAN) when all the phones, software or physical, shared the same wire and had little or no competition for bandwidth. However when making long distance calls across a Wide Area Network (WAN) things became far more unpredictable. Just like data applications running Client/Server models that required timely responses, VoIP was finding that IP’s inherent strength, its inbuilt robustness and error detection and correction techniques, made it ironically unsuitable for voice. IP would have to...
June 10, 2015 Posted By : Avi Vaknin

What is a Hosted PBX?

Private Branch Exchange (PBX) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines. The hosted PBX is a cooperative level telephony system that connects business offices in the same way a traditional phone system does for a fraction of the cost. Thousand of the businesses are moving the technology out of their offices and into the cloud. All the web hosting companies whether small sized or large sized understand the importance of the hosted PBX. There has been a shift from the PBX to the hosted PBX system as the former one required the payment for the PBX service...
June 3, 2015 Posted By : Avi Vaknin

Hosted PBX Saves Lives

Hospitals are busy places, having to simultaneously cater to multiple demands. People often call a hospital for different reasons: to request an ambulance, emergency needs/consult, check-up reports, scheduling appointments, advice, and many other reasons. Doctors serve their patients 24x7. When most people are in an emergency situation, their first instinct is to call the hospital. If hospitals are getting overwhelmed with calls while on a traditional switchboard system, then people that need immediate attention will have to wait, potentially causing an unpleasant scenario. (more…)
April 3, 2015 Posted By : Telx Telecom

How VoIP Can Revolutionize Call Center Productivity

VoIP isn’t just for cheaper calls anymore. VoIP comes with a host of features that help your agents increase their quality and efficiency – two aspects that greatly affect your bottom line. VoIP is great for businesses that have multiple locations or several buildings, as it can be scaled to the level of functionality needed. Not only does VoIP increase worker efficiency, it is an invaluable tool for call center management. With the ability to record call center agents, management will be better equipped to measure compliance, resolve conflict and evaluate training effectiveness. (more…)